Customer Service/ Call Centre5/25/2011
CONTACT CENTER INTERNATIONAL, LLC
United Arab Emirates
REF NO: CS-052
Education : Bachelors Degree
Experience : 5 - 10 Years
Skills :
Ability to work efficiently in a high demand, team oriented, and fast-paced environment.
Ability to maintain customer confidentiality.
Solid communication skills and excellent interpersonal skills.
Ability to express ideas in clear and concise manner.
Solid problem-solving skills and excellent Management skills.
Ability to think tactically and identify significant success factors.
Languages: Excellent English is mandatory + Arabic language or Indian Language (Hindi/Urdu)
Responsibilities :
Managing a team of call center representatives directly and directing their activities for the achievement of call center targets and goals.
Managing the overall performance analysis of existing lists and programs.
Developing and supervising a team of representatives and preparing their performance reports.
Developing new lead targeting schemes, and scripting for the optimization of existing programs.
Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts.
Measuring and demonstrating the group productivity as well as the individual’s reports related to customer outcomes.
Identifying and articulating reporting requirements, which includes targets, specific data, and anticipated outcomes.
Identifying, recommending and supporting the implementation of various programs for the improvement of call center processes.
Writing and conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team.
Promoting sales culture that encourages and ensures the staff satisfaction.
Skills and Specifications
Description :
The job of an Operations Manager in a Call Center entails ensuring the execution of business plan in an efficient and profitable way. The operations manager determines long-range objectives and goals to meet business operation expectations. He is responsible for co-operating with the Call Center Manager and Senior Management. Operation managers facilitate in the implementation and evaluation of call center procedures and policies.
CONTACT CENTER INTERNATIONAL, LLC
United Arab Emirates
REF NO: CS-052
Education : Bachelors Degree
Experience : 5 - 10 Years
Skills :
Ability to work efficiently in a high demand, team oriented, and fast-paced environment.
Ability to maintain customer confidentiality.
Solid communication skills and excellent interpersonal skills.
Ability to express ideas in clear and concise manner.
Solid problem-solving skills and excellent Management skills.
Ability to think tactically and identify significant success factors.
Languages: Excellent English is mandatory + Arabic language or Indian Language (Hindi/Urdu)
Responsibilities :
Managing a team of call center representatives directly and directing their activities for the achievement of call center targets and goals.
Managing the overall performance analysis of existing lists and programs.
Developing and supervising a team of representatives and preparing their performance reports.
Developing new lead targeting schemes, and scripting for the optimization of existing programs.
Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts.
Measuring and demonstrating the group productivity as well as the individual’s reports related to customer outcomes.
Identifying and articulating reporting requirements, which includes targets, specific data, and anticipated outcomes.
Identifying, recommending and supporting the implementation of various programs for the improvement of call center processes.
Writing and conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team.
Promoting sales culture that encourages and ensures the staff satisfaction.
Skills and Specifications
Description :
The job of an Operations Manager in a Call Center entails ensuring the execution of business plan in an efficient and profitable way. The operations manager determines long-range objectives and goals to meet business operation expectations. He is responsible for co-operating with the Call Center Manager and Senior Management. Operation managers facilitate in the implementation and evaluation of call center procedures and policies.